Cancellation + Suspension + Refund Policy (2026)

Effective March 26, 2026

Late arrival (zero-tolerance to protect class safety & experience)

For the safety of everyone in the practice room, late arrival is not permitted.
No late entry, you must be inside the studio room at the listed start time to participate.
Check-in for class closes one minute before the listed start time.
As a courtesy, If you arrive within 10 minutes of the start time, we’ll waive the penalty and help you rebook the next available class. You still won’t be able to join that class.
Arriving more than 10 minutes after start time is treated as a no-show ($25) per policy.
Please plan to arrive 5–10 minutes early to settle in and support a safe, focused class.

Late cancel

A $12 fee automatically applies to all cancellations made within 2 hours of class start with no exceptions.
This applies even if you call/email, and regardless of circumstances (traffic, illness, emergencies), because last-minute changes impact headcount, room setup, heat levels, and the waitlist.

No-show

A $25 fee automatically applies when a no-show is recorded with no exceptions.
A cancellation is considered a “No-Show” if you do not attend, if you arrive more than 10 minutes after class begins, or if you arrive but do not check in at the front desk.

Fee notes

Your first penalty fee is automatically waived as a courtesy.
Fees are charged the following day from the late cancel or no show occurrence.
Studio front desk staff are unable to remove fees, including for emergencies and unforeseen circumstances.
Calls made within 2 hours still count as a late cancel.
Questions? Email us the same day at hello@tucsonyogapod.com
All fees are non-refundable, including as account credit.

How it works

If a spot opens, our system will auto-add you up to 2 hours before class.
If you’re unsure you can attend, remove yourself from the waitlist at least 2 hours before class (our late-cancel window).

Fees if you’re auto-added

If you’re auto-added and then cancel inside 2 hours, it’s a Late Cancel ($12).
If you’re auto-added and don’t attend without cancelling, it’s a No-Show ($25).

Notifications & your responsibility

You are responsible for monitoring your waitlisted classes; notifications are a courtesy and not guaranteed, as delivery depends on your opt-in settings, spam filters, and device preferences.

No overlapping “backup” bookings

Overlapping bookings or booking backups that conflict with your waitlisted classes are not permitted. If you are auto-added from a waitlist and then no-show an overlapping class, a$25 no-show fee applies.

Note: All fees are non-refundable, including as account credit (see Fees & Refunds).

Cancel 24+ hours before the event to receive studio credit.
Late cancels and no-shows: no additional fee, but no credit will be issued.

Membership Account Standing

Membership privileges are contingent on maintaining a valid payment method and a current account balance.
If a payment fails or a balance is incurred, the member is responsible for resolving the balance in accordance with our Payments & Account Responsibility policy.

Cancellations

Submit cancellation requests electronically at least 30 days before your next billing date.
Requests made within 30 days take effect in the following billing cycle.
Use the Cancellation Form and ensure you receive confirmation before closing your browser.
Front desk staff cannot process cancellations.

Auto-Refilling Class Packs

You may cancel after the first auto-pay as long as you still have at least one class left in the pack.
We cannot refund or retroactively cancel an auto-refilling class pack.

Pricing fairness

podMEMBER BLUE unlimited is a reduced price based on an auto-payment agreement.
If you cancel before your first auto payment (your second month), we charge the difference between what you paid in month one and our Unlimited Weekly Pass (valued at $236 for one month) so pricing remains fair and reflects one full auto charge.
All other memberships may be cancelled after 30 days with no additional fee.

For monthly auto-billed memberships, you may request one 30-day billing-cycle suspension per calendar year.
Submit requests electronically at least 7 days before your next billing date.
Use the Suspension Form and ensure you receive confirmation before closing your browser.
Requests made within 7 days of the billing date cannot be processed.
Front desk staff cannot process suspensions.

Classes & fees

All drop-in class purchases are returned as account credit for another class (including early cancels, late cancels, and no-shows).
All fees (late cancel $12, no-show $25) are non-refundable.

Workshops & events

Studio credit is provided for cancellations made 24+ hours before the event.

Memberships

Retail

Full-price items: returns accepted within 7 days if tags are on and item is in sellable condition.
Markdowns:final sale.
Holds: unpaid items may be held through end of day only.

A valid payment method must be maintained on file at all times for all memberships, class packs, and purchases.
If a payment attempt fails (including memberships, late cancel, or no-show fees), the charge will be added to your account as an outstanding balance.
Additional charges may continue to accrue or be attempted while a balance remains on the account.
You can view and manage your account balance at any time through the “Your Wallet” section of your Walla account.
Balances must be resolved within 7 days of notification or posting to your account, whichever comes first. If a balance remains unpaid, any active memberships or class plans may be paused or restricted until the account is brought current.
Outstanding balances can be resolved directly through your “Your Wallet” or with the front desk at the studio.
Guests with an outstanding balance may be unable to attend class, check in, or make additional bookings until the balance is cleared.
Notifications are provided as a courtesy. You are responsible for maintaining a valid payment method and monitoring your account, regardless of notification delivery.