CANCELLATION + SUSPENSION + REFUND POLICY
Updated November 2023
CANCELLATIONS
Classes:
The late cancellation window closes 2 hours before class starts.
Late cancellation/no-show/late arrival fee: $15.
A 5-minute grace period is allowed for late arrivals.
Please Note: Unclaimed mats may be released to waitlisted individuals at the start of class.
Workshops/Special Events:
Cancellations must be made at least 7 days before the event.
Late cancellation fee: $40.
No-show fee: Full cost of the event.
Trainings:
Deposits are non-refundable.
Additional details are outlined in the specific Training Contract.
Memberships:
Cancellation requests must be submitted electronically 7 days before your next billing cycle.
To cancel, fill out the form at Cancellation Form.
Ensure confirmation before closing your browser.
Requests made less than 7 days before the next billing cycle will take effect in the following cycle.
It's important that our pricing is fair and balanced across our package tiers. If you have a membership that requires a three month commitment and you need to cancel before your 3 months are up, we do charge a cancellation fee equal to the package tier that allows clients to cancel at any time (calculated when the request is received via email at hello@tucsonyogapod.com). Thank you for your understanding.
Please Note: Front desk staff cannot process membership cancellations.
SUSPENSIONS
For monthly auto-billed memberships, we offer one 30-day billing cycle suspension per calendar year. Requests must be submitted electronically 7 days before your next billing cycle.
To suspend, fill out the form at Suspension Form.
Ensure confirmation before closing your browser.
Requests made less than 7 days before the next billing cycle cannot be processed.
Please Note: Front desk staff cannot process membership suspensions.
REFUNDS
Classes:
Full refund as account credit if cancellation is made before the cancellation window.
Workshops & Events:
Full refund as account credit if cancellation is made before the cancellation window.
Memberships:
Retroactive refunds for memberships, including as account credit, are not available.
Please refer to our cancellation and suspension policies detailed above.
Retail:
Unused retail items are eligible for a full refund within 7 days of purchase.
Returns made after 14 days, for used items, or items discounted at 50% or more, will receive account credit.