CANCELLATION + SUSPENSION + REFUND POLICY

Updated November 2023

CANCELLATIONS

Classes:

  • The late cancellation window closes 2 hours before class starts.

  • Late cancellation/no-show/late arrival fee: $15.

  • A 5-minute grace period is allowed for late arrivals.

  • Please Note: Unclaimed mats may be released to waitlisted individuals at the start of class.

 Workshops/Special Events:

  • Cancellations must be made at least 7 days before the event.

  • Late cancellation fee: $40.

  • No-show fee: Full cost of the event.

 Trainings:

  • Deposits are non-refundable.

  • Additional details are outlined in the specific Training Contract.

 Memberships:

  • Cancellation requests must be submitted electronically 7 days before your next billing cycle.

  • To cancel, fill out the form at Cancellation Form.

  • Ensure confirmation before closing your browser.

  • Requests made less than 7 days before the next billing cycle will take effect in the following cycle.

  • It's important that our pricing is fair and balanced across our package tiers. If you have a membership that requires a three month commitment and you need to cancel before your 3 months are up, we do charge a cancellation fee equal to the package tier that allows clients to cancel at any time (calculated when the request is received via email at hello@tucsonyogapod.com). Thank you for your understanding. 

  • Please Note: Front desk staff cannot process membership cancellations.

 

SUSPENSIONS

For monthly auto-billed memberships, we offer one 30-day billing cycle suspension per calendar year. Requests must be submitted electronically 7 days before your next billing cycle.

  • To suspend, fill out the form at Suspension Form.

  • Ensure confirmation before closing your browser.

  • Requests made less than 7 days before the next billing cycle cannot be processed.

  • Please Note: Front desk staff cannot process membership suspensions.

 

REFUNDS

Classes:

  • Full refund as account credit if cancellation is made before the cancellation window.

 Workshops & Events:

  • Full refund as account credit if cancellation is made before the cancellation window.

 Memberships:

  • Retroactive refunds for memberships, including as account credit, are not available.

  • Please refer to our cancellation and suspension policies detailed above.

 Retail:

  • Unused retail items are eligible for a full refund within 7 days of purchase.

  • Returns made after 14 days, for used items, or items discounted at 50% or more, will receive account credit.